Product Training & Servicing

TekMed offers extensive in-person support services to assist with both in-service staff training in the use of new products, and the service or repair of existing equipment.

Product Training Request

TekMed’s more than 25 years of experience in the medical field are the basis of our short, effective product training sessions.

If your clinical staff require direction in the use of any of our product range, don’t hesitate to book time either in-person or online with our clinical sales team.

Book Training

Equipment Service Request

TekMed’s in-house Service & Maintenance department brings decades of technical expertise to your equipment after sale and installation.

Through our state of the art service management and reporting platforms, you can expect high quality service, comprehensive post-work reports, and the job done on time.

Book Service

Book a service or training

Please provide your details to submit an Equipment Service Request or a Product Training Request.

    I want to book a*:

    Contact fields - Your Information

    First name*

    Last name*

    Work e-mail*

    Phone number*

    Hospital/Business name*

    Department*

    Are you an existing TekMed customer?*

    Product Training Request

    In-person or online?

    Product focus*

    Attendees*

    Preferred date*

    Notes*

    Equipment Service Request

    How can we help?*

    Equipment model*

    Serial number*

    Preferred date*

    Upload a PDF or JPEG (2MB max)

    View common equipment serial number locations.

    * indicates required fields.

    Frequently Asked Questions

    1What products do you repair?
    TekMed service is available for any products we have sold to your business. Products that have exceeded their reasonable life-time and require replacement may not qualify for service. We generally do not provide service for products that we have not sold and have no history with. Please contact us to confirm eligibility.
    2What states do you cover?
    Our service teams service all states and territories in Australia.
    3Our service teams service all states and territories in Australia.

    Reactive service jobs (involving unforeseen equipment breakdown or similar) can expect a service response within 3 business days.

    Technicians arriving on site are determined by many things including location and parts availability; discuss your situation with our service team to get the fastest possible time.

    4What is my product’s warranty?

    Most TekMed products are covered by a 12 month warranty. Check your product documentation for more information.

    Extended warranties are available at time of purchase. Please contact us to discuss warranty extensions after sale.

    5Is product training available?
    Yes, get in touch with us to ask about any questions you may have about how each of our products operates. The above form lists all the products we offer training for.